We will expect customers to continue to wear face coverings, unless exempt. Drivers will be expected to wear face coverings when interacting with customers, onboard and outside the vehicle.Back To Top
A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord.Back To Top
Children under 3 years of age will not be required to do so. We expect children aged 4 - 14yrs to continue to wear a face covering, unless exempt. However, some leeway will be required for infant and primary-school-age children who may find this distressing or difficult and may therefore naturally fall into an exception of not wearing a face covering.Back To Top
Yes there will be hand sanitiser onboard every coach.Back To Top
- All drivers will be issued with masks, gloves, visors, antiviral wipes and hand sanitiser.
- It is not mandatory for the driver to wear the gloves, mask or visor whilst driving.
- Drivers screens will be fitted to all vehicles.
Yes, a rigorous process will take place overnight on each coach using specialised chemicals to aid full sanitation. During the day, the driver will be expected to keep the coach clean using the PPE and products provided and ensure procedures are followed at all times.Back To Top
Toilets can be in use if unavoidable, however will be available for emergencies only. The driver will make comfort stops on route.Back To Top
As per government advice, it is not required to temperature check passengers before boarding, however the equipment to do so will be available.Back To Top
The Department for Transport (DfT) has confirmed that all front seated coach departures can now safely operate at full seating capacity.
The following conditions remain in place:
- The wearing of face coverings is expected for all passengers and strongly recommended for all drivers.
- Plastic visors will be issued to all drivers and it is expected that these are worn during any interaction with customers – boarding and alighting/loading luggage.
- Fogging will take place daily
- An air filtration unit will be fitted to all vehicles
- Driver screens will be fitted to all vehicles
- Hand sanitiser will be available onboard our vehicles
We will try our best to honour your chosen seat number, however there may be some circumstances where we have to re-configure the coach seating, in which case, your seat number may differ from that on your booking confirmation.
We will notify you by phone or in writing beforehand if we know that your seat number will change, or the driver will confirm your seat number at the time of boarding.
At time of booking seating arrangements will be discussed and allocated as per your request and availability.Back To Top
Yes. Now that our coaches can operate at full capacity, we can seat group bookings together.Back To Top
Yes. Now that our coaches can operate at full capacity, we can seat passengers from different households together.Back To Top
We have been able to return our boarding process back to our normal. Seat numbers will be allocated upon booking process/ticket confirmation.Back To Top
Yes, home pick ups with still be offered.Back To Top
COVID-19 safety measures for the hotels/attractions can be requested by customers prior to travelling. You will also find enclosed within your travel packs the safety measures that are taking place.Back To Top
If you decide to cancel a holiday with us due to COVID-19, cancellation charges are payable on a sliding scale, depending on how much notice you give us. If you are insured against COVID-19 cancellation you may be able to recover the charges from your insurers. Alternatively, you can transfer your booking to someone else. Please refer to our T&Cs for more information.Back To Top